Welcome to THM Store & Grocery. These Terms & Conditions govern your access to and use of our website, https://thmstoreandgrocery.online/, and the purchase of products through our online store.
By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.
1. General Information
THM Store & Grocery offers everyday essentials, including groceries, food items, home care and cleaning products, personal care items, kitchen essentials, and household products.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective once published on our website.
2. Products and Information
We strive to ensure that all product descriptions, images, prices, and other information are accurate and up to date.
However:
- Product images may differ slightly from the actual products.
- Product availability may change without prior notice.
- Packaging, color, size, or appearance may vary depending on the supplier or manufacturer.
- We reserve the right to correct errors in product descriptions or pricing.
If a significant error affects your order, we will make reasonable efforts to inform you and discuss the available options.
3. Pricing and Payment
All product prices are displayed on our website in the applicable currency, unless otherwise stated.
- Prices may change without prior notice.
- Delivery charges or other applicable fees will be communicated during checkout or before order confirmation.
- Customers must provide accurate payment information when using online payment methods.
- Orders may be cancelled if payment cannot be verified or a payment-related issue arises.
4. Orders and Confirmation
When you place an order, you are submitting a purchase request. Orders are subject to acceptance and product availability.
We reserve the right to refuse or cancel an order in cases such as:
- Product unavailability.
- Incorrect pricing or product information.
- Incomplete or inaccurate customer information.
- Suspected fraudulent or unauthorized transactions.
If an order is cancelled after payment has been received, any applicable refund will be handled according to our Refund Policy and applicable law.
5. Delivery Policy
We aim to deliver orders within the estimated delivery period communicated to customers.
Delivery times may vary due to location, weather, transportation issues, public holidays, or other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address and contact number. Additional delivery charges may apply where disclosed before order confirmation.
6. Cancellation, Returns, and Refunds
Order cancellation, product returns, exchanges, and refunds are subject to our Refund Policy.
Customers should inspect their products upon delivery and contact us promptly if an item is damaged, incorrect, defective, or missing.
Food items and perishable products may be subject to additional return restrictions for hygiene and safety reasons, subject to applicable law.
Nothing in these Terms & Conditions limits any consumer rights that cannot legally be excluded.
7. Customer Responsibilities
When using our website, you agree to:
- Provide accurate and complete contact and delivery information.
- Use the website only for lawful purposes.
- Avoid fraudulent orders or unauthorized payment activities.
- Not interfere with the website’s security or normal operation.
- Respect the intellectual property rights associated with our website and its content.
We may restrict access or cancel orders where there is reasonable evidence of misuse or fraudulent activity.
8. Website Content and Intellectual Property
Unless otherwise stated, the website’s text, branding, graphics, design, and other original content belong to THM Store & Grocery or the relevant rights holders.
You may not reproduce, distribute, modify, or commercially use protected content without prior permission, except where permitted by law.
Product names, trademarks, and brand logos belong to their respective owners.
9. Privacy and Personal Information
We may collect customer information such as names, phone numbers, delivery addresses, and order details to process orders and provide customer support.
Personal information will be handled in accordance with our Privacy Policy and applicable laws.
Customers should review our Privacy Policy to understand how their information is collected, used, and protected.
10. Limitation of Liability
To the extent permitted by applicable law, THM Store & Grocery will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes liability where such exclusion is prohibited by law, including applicable consumer protection rights.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use external payment and delivery services.
We are not responsible for the content, policies, availability, or practices of third-party services. Your use of those services may be subject to their own terms and policies.
12. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our business, website, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Continued use of our website after changes are published constitutes acceptance where permitted by law.
13. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws of Bangladesh. Any dispute will be handled by the competent courts or authorities in accordance with applicable law.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact THM Store & Grocery through the contact information provided on our website.
Website: https://thmstoreandgrocery.online/
Thank you for shopping with THM Store & Grocery.
THM Store & Grocery — Everyday Essentials, All in One Place.